Ibrahem Zayed

Ibrahem Zayed is an experienced technical support professional with a background in customer service and application support. Currently serving as a Support Escalation Engineer at Zapier since November 2020, Ibrahem has previously held roles as a Senior Customer Champion and Customer Champion. Prior experience includes working as an Application Support Engineer at Trilogy, where I provided technical support for Jive software, and as a Customer Service Representative at Sykes Enterprises, where outstanding customer experiences were delivered for the Sony UK account. Additionally, Ibrahem was an Account Supervisor at Sykes, managing a team of over 30 members and enhancing team performance through feedback and training. Ibrahem holds a Bachelor's degree in Software Engineering from the Higher Technological Institute, earned between 2009 and 2013.