Ibrahem Zayed is an experienced technical support professional with a background in customer service and application support. Currently serving as a Support Escalation Engineer at Zapier since November 2020, Ibrahem has previously held roles as a Senior Customer Champion and Customer Champion. Prior experience includes working as an Application Support Engineer at Trilogy, where I provided technical support for Jive software, and as a Customer Service Representative at Sykes Enterprises, where outstanding customer experiences were delivered for the Sony UK account. Additionally, Ibrahem was an Account Supervisor at Sykes, managing a team of over 30 members and enhancing team performance through feedback and training. Ibrahem holds a Bachelor's degree in Software Engineering from the Higher Technological Institute, earned between 2009 and 2013.
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Zapier
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Zapier's mission is to make automation incredibly easy and accessible to everyone at work. With Zapier, you can integrate apps like Salesforce, Intuit, Google, and Dropbox, to move data between them automatically, so you can focus on your most important work.