Jake Murphy possesses extensive experience in customer support and management roles, currently serving as Sr. Manager of Global Support at Zapier since May 2019. Previous positions include Support Manager and Customer Champion Team Lead at the same company, and Front Desk Staff at YMCA of Lincoln, Nebraska. Jake has a strong background in team development, employee performance management, and process improvement, with earlier roles as Coach Support Manager and Specialist at Hudl, and various positions at Chadron State College, including Learning Center Graduate Assistant and Parking and Safety Officer. Jake holds an MBA and a BA in Management Information Systems and Services from Chadron State College, along with a high school diploma from Sioux County High School.
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