Ryan Laxson is an experienced Incident Manager at Zapier, specializing in coordinating technical incident resolutions and cross-functional communication since January 2020. Previously, Ryan held various roles at New Relic, Inc., where responsibilities included account identity access management and customer support for technical queries. Ryan's experience also includes significant customer service roles at Squarespace, providing support and training for cloud-based CMS users, and freelance audio engineering for film productions. Additional experience ranges from stagehand responsibilities at Smart Tech AV to supervisory roles at Boise Fry Company and managing operations for an internet radio station at University Pulse. Ryan holds a Bachelor's Degree in Mass Communication/Media Studies from Boise State University.
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