Zaptic is a connected worker platform providing job instruction and collaboration for frontline teams, and a no-code toolkit designed to accelerate digital transformation of daily operations. Using Zaptic, global manufacturing and service organisations are closing an industry 4.0 blindspot by moving daily operations out of spreadsheets, paper andtribal knowledge. By doing so, they not only unlock measurable improvements in productivity, quality and safety, but also enable a smooth transfer of knowledge between the retiring and new generation of workers to improve market resiliency.

Computing

Software

Zaptic

Zaptic's headquarters in Manchester, United Kingdom

This department provides assistance and solutions to customers, ensuring optimal use of products and services.

Customer Support

The Software Development Team at Zaptic is responsible for designing, developing, and maintaining the platform's core features and functionalities. This team collaborates closely to implement innovative solutions that enhance user experience, streamline operations, and integrate advanced tools for frontline teams. Through rigorous testing and quality assurance, they ensure the reliability and performance of the platform, facilitating Zaptic's mission to transform daily operations in manufacturing and service organizations.

Software Development Team

The Implementation and Operations Team at Zaptic is responsible for seamlessly integrating the connected worker platform into clients' workflows. This team ensures a smooth transition from traditional methods to digital solutions, overseeing implementation projects, managing operational processes, and optimizing user experience. They focus on enhancing productivity, quality, and safety while facilitating knowledge transfer to empower frontline teams.

Implementation and Operations Team

The Customer Success Team at Zaptic is dedicated to ensuring a seamless onboarding and ongoing support experience for clients using the connected worker platform. They guide customers through implementation, provide tailored training and resources, and proactively address any challenges to maximize the platform's impact on productivity, quality, and safety. By fostering strong relationships and delivering strategic insights, the team enhances customer satisfaction and drives long-term success in digital transformation initiatives.

Customer Success Team

The Product Development Team at Zaptic is responsible for designing and enhancing the connected worker platform, focusing on user experience and functionality. This team collaborates to create intuitive solutions that facilitate digital transformation for frontline teams, ensuring seamless integration of job instructions and collaboration tools. They play a crucial role in gathering user feedback, prioritizing feature development, and ensuring that the platform effectively meets the needs of global manufacturing and service organizations.

Product Development Team

This department focuses on managing and driving sales efforts for enterprise-level accounts.

Enterprise Sales

The Leadership Team at Zaptic is responsible for setting the strategic direction and vision of the company, ensuring that the mission of empowering frontline teams through digital transformation is realized. They oversee key functions such as customer success, product innovation, and commercial strategy, fostering collaboration and alignment across departments to drive growth and enhance customer satisfaction. Through their combined expertise, they facilitate the transition toward Industry 4.0, ultimately enhancing productivity, quality, and knowledge transfer within organizations.

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Other teams

Software Development Team

Implementation and Operations Team

Customer Success Team

Product Development Team

Enterprise Sales

Leadership Team