Jamie D. is an experienced professional with a strong background in customer service and patient care, primarily in German-speaking contexts. In the role of German Patient Care Senior Advisor at ZAVA, Jamie D. managed negative Trustpilot reviews, updated website stock, and undertook team leadership responsibilities while also training new staff. Previous experience includes roles as a German Patient Care Advisor and Customer Support Advisor, where responsibilities encompassed handling sensitive data in compliance with GDPR and assisting customers in multiple languages. Additional roles include Student Finance Officer at The University of Law and German Customer Service Representative at Seraphine, along with experience as a Child Care Specialist. Jamie D. is currently pursuing a Master's degree in Economics at the University of Kent and a Professional Diploma in Customer Experience from The CX Academy.
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