Firdaus Hamdan is an experienced IT professional with a strong background in supporting end-user computing systems. Starting as an Information Technology Intern at Bahagian Teknologi Pendidikan Pulau Pinang in 2018, Firdaus conducted preventative maintenance and router checks. Following this, Firdaus served as an IT Client Support Technician at NCS Global Technology Sdn Bhd, supporting Intel Corp.'s IT Service Centre. From January 2021 to September 2024, Firdaus excelled as an End-User Computing Systems Technician at Zebra Technologies, managing daily IT operations and providing comprehensive technical support across various platforms. Educational qualifications include a Bachelor's degree in Information Technology from Open University Malaysia with a commendable GPA of 3.82, along with a Diploma in Computer Science from Universiti Teknologi MARA and other academic achievements.
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