John Lawrence is an accomplished IT professional with extensive experience in IT service management and operations. Currently serving as the Director of IT Service Management at Zebra Technologies since September 2015, John has a strong background in consulting and leading IT operations at various organizations, including a significant role at Dell Technologies where John directed global Problem Management and led high-performing teams to reduce service disruptions. John’s career spans from systems engineering at Lockheed Engineering and Sciences to strategic IT roles at Dell, showcasing a consistent focus on improving IT service delivery and operational efficiency. John holds a Bachelor of Science degree in Aerospace, Aeronautical and Astronautical Engineering from Iowa State University, along with a minor in Mathematics.
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