Mike F.

Mike F. is a Major Incident and Problem Manager with extensive experience in leading technical incident and problem management. Currently serving as the Lead Major Incident / Problem Manager at Zebra Technologies since 2018, Mike has a proven track record of guiding enterprise-scale responses to critical IT disruptions while minimizing downtime. Previously, Mike held positions in various organizations, including Datacenter Operations Manager at Pepsi Americas and Independent Statistical Service, Inc., as well as Major Incident Manager at HSBC. Mike earned a Certificate in Network Security from Moraine Valley Community College, where they achieved a GPA of 4.0. Known for their calm demeanor under pressure, Mike excels at aligning cross-functional teams and translating technical complexities into actionable decisions.