Sara Lauer is currently the Director of Customer Success North America at Zebra Technologies, where they develop and optimize global customer success strategies that drive engagement and improve outcomes. Previously, Sara held various leadership roles, including District Manager at Bath & Body Works and Vera Bradley, where they consistently achieved top sales performance and implemented successful retail processes. Their extensive experience in customer experience and retention spans multiple industries, underscoring their reputation as a trusted leader and innovator. Sara is also a founding partner of the Customer Success Charter at Reflexis Systems, further showcasing their commitment to enhancing customer relationships. They earned their degree from the University of Notre Dame.
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