James Ritchie is an experienced professional in customer success and marketing, currently serving as a Senior Customer Success Manager at Zefr since March 2022. Prior roles include Customer Success Manager at Zefr, Optimization & Innovation Client Solutions Manager at Kepler, and various analytical roles at Kepler, showcasing a strong foundation in client solutions and data analysis. Earlier experience includes internships at Infineum and IdeaRocket, where skills in website optimization, market analysis, and digital marketing were honed. James Ritchie also contributed to Tulane University’s men’s basketball team as an Assistant Manager, gaining valuable experience in a Division I athletic environment. A graduate of Tulane University with a Bachelor's degree in Business, Management, Marketing, and Related Support Services, James Ritchie combines academic knowledge with diverse professional experiences.
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