Nick Warner

Nick Warner is a seasoned professional in customer success and quality assurance, currently serving as the Quality Assurance & Training Team Leader at Zego since January 2019. In this role, Nick leads both the CS Learning & Development Team and the Quality Assurance Team, focusing on performance monitoring and KPI achievement. Previous positions at Zego include Customer Success Learning and Development Coordinator and Customer Support Team Lead, where Nick was instrumental in team performance analysis and skill development. With earlier experience as a Policy Fraud Investigator at Markerstudy Insurance and various roles in the insurance sector, Nick possesses a strong background in data analysis and customer communication. Nick holds a Bachelor of Arts in English Literature with Media Writing from the University of Greenwich and a BTech in Media Production from Derby College.