Radek Z. is a seasoned professional in customer retention and engagement, currently serving as the Head of Customer Retention & Engagement at ZEN.COM since 2025. Prior to this role, Radek was the Head of CRM & Loyalty at Tylko from 2021 to 2025 and held the position of Customer Retention Manager at Philip Morris International from 2019 to 2021. Additional experience includes serving as CRM & Loyalty Lead at Samsung Electronics between 2018 and 2019, CRM & Loyalty Brand Manager at Henkel from 2016 to 2018, and Loyalty Program Specialist for IKEA FAMILY at IKEA from 2013 to 2016. Radek Z. holds a Master's degree in Marketing from the University of Lodz and a Master's degree in Marketing Management from Johannes Kepler Universität Linz.
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