Mike Carpenter

Mike Carpenter has a diverse work experience starting in 2007. Mike began their career at Pipex Communications as a Customer Services Agent, where they handled customer service and billing queries for residential DSL, PSTN, and CPS services. Mike was recognized for their exceptional customer service skills during their time there.

After that, Mike joined Zen Internet Limited in 2007 and held multiple roles. Mike started as a Technical Support Services Representative, providing first-line support for technical customer queries and overseeing end-to-end fault management. Mike also played a leading role in overseeing a trial of 21CN services and contributed to the tailoring of the product.

In 2009, they transitioned to a Service Assurance Engineer role within Zen Internet Limited. In this role, they focused on core infrastructure monitoring and repair of managed Ethernet services. Mike also took on sub-roles including project management for introducing new technologies supported by the team.

Finally, Mike became a Senior Service Manager at Zen Internet Limited in 2013. This role involved working within the Zen Business division, where they provided personal representation and direct escalation for large organizations utilizing MPLS, SD-WAN networks, and Managed Hosting solutions. Mike built strong rapport with customers and drove internal changes to meet their needs effectively.

Mike Carpenter attended Priestnall High School from 1997 to 2002. Beyond that, there is no information provided about degrees or fields of study pursued by Mike Carpenter during their education. However, they have obtained several certifications throughout their career, including but not limited to the following: Fortinet Network Security Expert Level 2: Certified Associate from Fortinet in April 2022, ITIL 4 Managing Professional from PeopleCert in April 2022, ITIL 4 ® Managing Professional from AXELOS Global Best Practice in January 2022, ITIL Planning, Protection, and Optimization (ITIL-PPO) from AXELOS Global Best Practice in October 2021, ITIL Operational Support and Analysis (ITIL-OSA) from AXELOS Global Best Practice in September 2021, Mental Health First Aider from Mental Health First Aid (MHFA) England in September 2019, ITIL Service Transition (ITIL-ST) from AXELOS Global Best Practice in August 2019, ITIL® Intermediate CPD from AXELOS Global Best Practice in December 2017, ITIL Service Design (ITIL-SD) from AXELOS Global Best Practice in September 2017, ITIL Continual Service Improvement (ITIL-CSI) from AXELOS Global Best Practice in July 2016, ITIL® Foundation Certificate in IT Service Management from AXELOS Global Best Practice in September 2014, and Amazon Web Services Cloud Practitioner from Pearson VUE in November 2019.