Rabia C.

Rabia C. is an experienced professional in IT service management and network operations, currently serving as the Network Operations Centre Team Manager at Zen Internet since August 2025. Key responsibilities include leading 24/7 NOC operations, incident response, and managing major incident escalations. Prior experience includes roles at Tata Consultancy Services as an IT Service Desk Senior Analyst and Incident Escalation Lead, where Rabia enhanced service consistency and client satisfaction through training and KPI development. Earlier positions at The Co-op, N Brown Group, and iomart involved high-volume IT support, customer service, and team leadership across various environments. Additionally, Rabia is a co-founder and director of Alltix One Group, actively contributing to the industry's growth and innovation.