Mohammed Usman is currently the Manager of Customer Success at Zenoti, where they focus on retaining clients and enhancing brand loyalty in a subscription-based business model. Previously, they held key positions at Amazon, Swiggy, and Flipkart, gaining extensive experience in B2B and B2C operations, marketplace catalog management, and vendor management. Mohammed has a Master of Business Administration in Retail Management from Manipal University and is passionate about utilizing their domain expertise to drive success and solve real-world problems in e-commerce.
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