Sofía Ramírez Murillo is a Senior Customer Success professional with over 10 years of experience in SaaS and enterprise environments. Currently, they serve as a Senior Customer Success Manager at Zenoti, where they lead onboarding and implementation projects for enterprise clients while managing cross-functional teams in Agile delivery cycles. Previously, Sofía held roles at Amazon, TD SYNNEX, and TTEC, where they excelled in project management, risk mitigation, and process optimization. Sofía earned a Bachelor's degree in Nursing from Universidad Hispanoamericana (CR) and a Bachelor's degree in Medicine from Universidad de Iberoamérica.
Location
Costa Rica
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