MD Shahabuddin is an experienced IT Service Management professional currently serving as a Senior Software Engineer at Zensar Technologies. With over five years of expertise, they have led global service desk teams and managed major incidents across various organizations, including HCL Tech, Microland, Landmark Group, and Inspirisys Solutions. MD holds certifications in ITIL v4 and Six Sigma Black Belt Fundamentals, and has a strong technical toolkit that includes ServiceNow, Intune, and Azure AD. Their commitment to operational excellence and continuous improvement has significantly enhanced service delivery and user satisfaction. MD earned a BCA in Computer Science from Maulana Mazharul Haque Arabic & Persian University.
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