Dawn Hinman

Dawn Hinman is a seasoned professional with extensive experience in customer service and administrative support. Currently serving as a Senior Customer Service Representative at Zep Inc. since November 2007, Dawn leads elite accounts, acts as a BAT Team Member for customer care, and functions as a Super User for escalated SAP issues, overseeing over 12 direct reports. Prior to this role, Dawn was an Executive Administrative Assistant at Glen Ivy from May 2000 to May 2007, where responsibilities included managing accounts payable for multiple locations, training staff, and ensuring compliance with safety protocols. Dawn holds an Associate's degree in Accounting from the University of Phoenix.