Cathy Morrison is an experienced professional with a diverse background in support analysis, project management, and customer service. Currently serving as a Dynamics Support Analyst Tier 2 at Zero Delta 365 since May 2025, Cathy's previous roles include Certified Scrum Master and Microsoft Dynamics Business Analyst at Booz Allen Hamilton, where responsibilities involved supporting the software development team for Microsoft Dynamics 365 CRM at the Veterans Administration. Cathy's extensive tenure at Health First Health Plans Inc from 2008 to 2023 encompassed various positions, including Utilization Management System Support Lead Analyst and Supervisor of Prior Authorizations, demonstrating leadership in system support and team management. Earlier experience at TIB Bank Of The Keys included roles ranging from Vice President & Branch Administrator to Customer Service Training Officer, highlighting expertise in banking operations and training development. Cathy holds a Bachelor of Arts in History from Old Dominion University.
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