Claudio Alves is an experienced Support Engineer currently at Zero Networks since May 2025. Previously, Claudio held the role of Support Engineer at Rapid7 from February 2023 to May 2025, where responsibilities included security support engineering for various products such as InsightVM/Nexpose, InsightAgent, and InsightConnect. Prior to that, Claudio worked as an IT Support Engineer at Amazon from July 2021 to February 2023, focusing on network engineering, troubleshooting, and IT equipment maintenance. Claudio also served as the IT Service Desk Team Lead at IQVIA from February 2019 to July 2021, managing a team of Service Desk Technicians and handling escalations and training. Claudio began the career as an IT Service Desk Technician. Educational qualifications include a Bachelor of Science in Network Engineering and Security from Western Governors University and an Associate of Arts from Polk State College.
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