Zero Variance
Andrea Morales is currently an Analista de calidad at Zero Variance, a position held since May 2021. Prior to this role, Andrea worked as a Customer Service Representative at Collective Solution from November 2019 to May 2021, and at Allied Global Corporation from November 2017 to January 2019. Andrea is pursuing a Licenciatura in Gestión de recursos humanos/Administración de personal at CEUTEC, with an expected graduation between 2020 and 2024.
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Zero Variance
Founded in 2002, Zero Variance’s recognizable client list ranges from midsize businesses to Fortune 100 companies. Zero Variance (www.zerovariance.com) is a premium PCI certified, Customer Experience and Business Intelligence provider. Working with some of the world’s most recognizable brands, they operate facilities in five countries supporting 25 languages. They provide actionable business intelligence for consumer interaction channels monitoring voice, chat, email, and social media.