Daniel Rowe

Daniel Rowe is an experienced customer support and operations manager with a demonstrated history of leading teams in high-pressure environments. Currently serving as Manager of Customer Support for Global Customer Operations at ZeroFox, Daniel oversees the Platform Engineering team and provides strategic direction for post-onboarding technical support across multiple countries. Previously, as Director of Customer Experience at Cision, Daniel managed the operations of Customer Support and Custom Services for over 10,000 clients, implementing innovative support structures and improving employee retention and service delivery metrics. Daniel possesses a strong background in customer satisfaction, having maintained a >90% satisfaction rating across various roles while driving significant enhancements in team performance and operational efficiencies. Daniel holds a Bachelor's Degree from Towson University and an Associate's Degree from Howard Community College, both in English Language and Literature.