Sophy James is a seasoned professional in customer success and program leadership, currently serving as the Director of Customer Success Operations at ZeroFox since 2024. Previously, Sophy held various roles at Dealerware, including Manager of Customer Success and Manager of Training and Enablement, after working as a Teacher at Austin Independent School District from 2015 to 2018. Sophy began their career as a Program Coordinator at the University of Warwick - WMG from 2012 to 2015. Sophy earned a Bachelor of Science in Elementary Education from Florida State University in 2014 and a Master of Philosophy in Education from the University of Cambridge in 2019.
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