Soham Mitra is a skilled professional with a diverse background in customer experience management, technical support, and web development. Currently serving as a Customer Experience Manager at ZERON since July 2023, Soham focuses on enhancing cybersecurity decision-making within cyber risk management. As a Co-Founder of Hashtag CommaFullstop, responsibilities include client onboarding and employee satisfaction. Previous experience includes roles as an L3 Technical Support Engineer at Gaian Consultants, providing support for Snaplogic IPaaS, and a Systems Engineer Trainee at Infosys, where skills in Java Spring Boot and Microsoft Azure were developed. Early career experience includes working as a Trainee Web Developer at Capital Numbers, delivering various web solutions to international clients. Soham holds a B.Tech degree in Computer Science from the University of Engineering and Management, Kolkata.
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