Rachel Llywelyn

Rachel Llywelyn began their work experience in 2017 at BT as a Customer Service Representative, where they handled various tasks such as receiving calls, carrying out fault checks, booking repairs, and addressing complaints. In their next role at BT, they dealt with more complex faults and complaints and acted as a liaison between customers and phone/broadband engineers until the issues were resolved.

Rachel then joined Monzo Bank in 2018 as a Financial Crime Specialist. In this capacity, they engaged in transaction monitoring, reviewed accounts flagged for financial crime concerns, assessed potential threats, and monitored accounts with suspicious activities. Rachel also handled fraud reports from other banks, reached out to other banks regarding customer fraud reports, and conducted reviews of possible Sanction flags for accurate matches.

Rachel is currently employed at Ziglu as a Financial Crime Analyst starting from 2021. No end date is mentioned, indicating that they are currently holding this position.

Rachel Llywelyn pursued their education at the University of Wales, Newport, where they completed a Bachelor's degree in History and Religious Philosophy from 1999 to 2002. Following their undergraduate studies, they continued their academic journey at the same university and obtained a Master's degree in Historical Landscape Studies from 2002 to 2007.