Stephen McCarthy is a QA Operations Manager with extensive experience in the Financial Services Industry, currently leading quality assurance operations at Zilch. Previously, they served as the Quality Assurance Manager at Fidelity International, where they developed a complaint handling QA framework and fostered a positive team environment. Prior to that, they held roles including Business Quality Assurance Operations Manager at Capita and Business Quality Manager at Link Group, focusing on service excellence and regulatory compliance. Stephen has a CISI Level 3 Certificate in Investment Administration.
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