Drew Harmon

Drew Harmon is a seasoned marketing and content strategy professional with extensive experience in driving engagement and improving customer support processes. Currently serving as a Senior Engagement Marketing Specialist at Zillow since December 2022, Drew has successfully launched unified content strategy guidelines, created a self-serve customer contract renewal process, and implemented data-first content governance policies. Previous roles include Senior Content Strategist and Content Strategist at Twitter, where Drew led content moderation strategies, managed extensive support template libraries, and prioritized user experience enhancements. Additionally, Drew held positions at Spoke and Datanyze Inc., focusing on customer support content development and management. Drew earned a Bachelor’s degree in Broadcast Journalism from Michigan State University.