Eric Saetern

Eric Saetern is an accomplished analyst in eCommerce payments processes at Zillow, where responsibilities include managing over 200 Phone/SMS tasks daily and consistently exceeding KPI goals by 18% while improving operational efficiencies. Previous experience includes roles as a connections specialist at Sesame Communications, where Eric made over 300 cold calls weekly and regularly surpassed metrics by 20-40%, as well as a student library assistant at The Seattle Public Library, organizing programs and providing technical support. Additionally, Eric served as a customer service representative for the Seattle Seahawks, leading a sales team during peak periods and maintaining high transaction volumes. Educational credentials include a Bachelor's degree in Comparative Literature from the University of Washington and an Associate of Arts degree from Seattle Central College.