Prakash AJ is a strategic and results-driven leader with over 24 years of experience in enhancing customer-centric transformation across Customer Experience (CX) and Customer Success (CS). They currently serve as Associate Director in Global QA at ZingHR, following significant roles in customer onboarding and success. Prakash has successfully led complex HRMS rollouts and optimized cross-functional processes while demonstrating expertise in HR technology implementation and Global Payroll operations. Their professional journey includes positions at notable companies such as Adrenalin eSystems, Ma Foi Strategic Consultants, and Domino's Pizza India, where they excelled in project management, delivery, and operational excellence. Prakash holds a degree from the University of Madras.
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