Nitha Purnama

Nitha Purnama is the Head of Customer Success at Zinit, where they have built Indonesia's Customer Success division from the ground up, focusing on client engagement and satisfaction. Previously, Nitha held key roles in sales and client strategy with prestigious companies such as Four Seasons Hotels and Resorts and Lamudi Indonesia, achieving notable recognition as a top performer. Nitha's career is marked by a strong emphasis on building scalable systems and mentoring teams to deliver exceptional customer experiences. With a degree in Hospitality Management from Universitas Pelita Harapan, Nitha combines empathy with strategic insight to drive results and foster relationships.