Alan C. has over a decade of experience in desktop support and technical assistance across various organizations. Currently serving as Desktop Support Manager at Zinnia since November 2022, Alan previously held the role of Desktop Support Team Lead. Prior to Zinnia, Alan worked at S&P Global as a Field Support Engineer, where responsibilities included prioritizing incident tickets and providing high-level technical support. Alan’s earlier experience includes desktop support roles at HEINEKEN, Hewlett-Packard, and Chase, contributing to tasks such as managing Active Directory accounts, configuring VoIP equipment, and providing on-site technical support. Alan began their career as a Computer Technician at Bronx Community College, focusing on wiring projects and technical support. Alan holds an Associate of Science degree in Computer and Information Sciences from CUNY Bronx Community College.
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