Michelle Sumner is a Senior Customer Success Manager with over a decade of experience in SaaS and eCommerce. They founded Opal and Ink Design Studios LLC in 2025, creating a boutique design studio focused on customizable wedding stationery. Michelle's previous experience includes managing a $118M+ portfolio at Amazon and leading digital transformation initiatives at Rackspace Technology, achieving high retention rates through strategic planning and relationship management. With a background in graphic communications from San Antonio College, Michelle thrives in fast-paced, people-centered environments.
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