Jake Trauberman is currently the Sr. Manager of Customer Experience Technical Operations at Zip Co, where they focus on innovative, people-centered financial services. With over 12 years in customer service and 8 years in people management, Jake has established a strong background in team leadership and strategic adaptability. Previously, as a Manager of Customer Support at Bonusly and in various roles at Lytho, they successfully implemented key performance indicators and led their team to achieve significant improvements in service metrics. Jake's career also includes experience in sales management with Samsung Mobile, where they consistently exceeded revenue targets.
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