Jonathan Ramirez

Jonathan Ramirez has over a decade of experience in customer experience and quality assurance roles across multiple companies. Currently serving as Team Lead for Customer Experience Operations and QA at Zip Co since November 2020, Jonathan previously held various positions at ePromos Promotional Products, CREDO Mobile, Capital One, American Express, and Quidsi Inc., a subsidiary of Amazon. Jonathan’s career progression from Quality Assurance Specialist to Team Lead showcases a strong focus on ensuring high-quality customer service and operational excellence.