Matthew Flack

Matthew Flack has an extensive background in customer solutions and experience management, currently serving as a Customer Solutions Manager at Zip Co since November 2020. Prior to this role, Matthew held various positions including Customer Solutions Specialist and Customer Experience Specialist at Zip Co. Between August 2016 and September 2019, Matthew worked at Virgin Mobile Australia as a Reporting & Insights Manager, where responsibilities included enhancing the customer experience through support for CAPEX and OPEX initiatives and identifying cost-reduction strategies for Virgin's operational efforts.