Jacob Usner is an experienced Senior Product Manager at Zipcar, where tenure began in April 2010. Notable achievements include decreasing support contacts by 10% through the implementation of "self-move" features in the mobile app and enhancing stakeholder satisfaction by optimizing internal vehicle and member management applications. Previous roles at Zipcar include Product Manager and Associate Product Manager, focusing on product roadmaps, usability enhancements, and integration with systems like Zendesk. Prior experience includes various positions in member services at Zipcar and a background in retail operations with The American Institute of Architects. Jacob Usner holds a BA in English from Duke University, awarded in 2005.
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