Jonathan Smith is an experienced professional currently serving as a Trust & Safety Specialist III at ZipRecruiter since May 2018, where responsibilities include managing escalated support tickets and conducting incident investigations. In addition, Jonathan is a Shopify Developer at Jon's Web Development, specializing in creating and customizing online stores. Prior roles include Trust & Safety Lead Case Analyst at Cognosante, addressing consumer data issues in health insurance, and a Service Advocate II at Farmers Insurance, handling auto, home, and life insurance policy inquiries. Early career positions involved customer service and administrative roles at companies such as McKesson Health IT, Telecommunication Specialists, Sprint, and Connextions, demonstrating a solid foundation in customer relations and operations management.
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