ZIRA is a recognized leading vendor of award-winning Customer Partner Management, Product Catalog, Order Management, Trading and Routing, Billing, and Revenue Management solutions, streamlining the full lead-to-cash process for retail and wholesale businesses in the telecommunication and media industries. ZIRA is committed to maximizing customers’ value by continuously evolving its business portfolio for B2C, B2B, and B2B2x offerings, protecting legacy investments, and minimizing implementation risks and costs.

For over 25 years, ZIRA has built a reputation for earning customer trust through its commitment to exceptionally short implementation time through an innovative approach to software delivery lifecycle and increasing overall operational efficiency.

With offices in the Netherlands, Dubai UAE, Croatia, Bosnia & Herzegovina, Turkey, and USA, ZIRA helped 50+ Telecom operators and digital service providers across 30+ countries to introduce new digital services, enter new markets, and create exceptional experiences that attract new customers and foster brand loyalty.

Enterprise Software

Telecommunications

ZIRA

ZIRA's headquarters in Sarajevo, Bosnia and Herzegovina

Emir Bukvic

Merima Ziko

Jadranko Boljanovic

Sabri Alyakut

Alen Muslic

Amir Turalic

The Software Development Team at ZIRA is responsible for designing, developing, and maintaining the company's robust suite of telecommunication and media solutions. This team collaborates to create scalable, high-performance software that supports Customer Partner Management, Product Catalog, Order Management, Trading and Routing, Billing, and Revenue Management functions. Their efforts ensure seamless implementation and integration of ZIRA's products, enabling telecom operators and digital service providers worldwide to streamline their operations and enhance customer experiences.

Software Development Team

The Human Resources team at ZIRA is responsible for managing the full spectrum of employee lifecycle activities, from talent acquisition and onboarding to employee engagement and development. They ensure compliance with HR policies, foster a positive work environment, and support organizational growth by aligning HR strategies with business objectives. Key roles include talent acquisition, employee relations, benefits administration, and implementing people-focused initiatives to enhance overall operational efficiency.

Human Resources

The Leadership Team at ZIRA is responsible for setting the strategic direction of the company, ensuring alignment with market needs and long-term goals. Comprised of key executives including the Group CEO, Chief Product Officer, Chief Strategy Officer, VP of Products, and Managing Director, the team drives product innovation, operational efficiency, and market expansion to maintain ZIRA's reputation for excellence in software delivery and customer satisfaction within the telecommunications and media industries.

Leadership Team

The Quality Assurance Team at ZIRA is dedicated to ensuring the reliability and performance of ZIRA's software solutions. They meticulously test and validate each product before release to identify and resolve any defects, ensuring high-quality deliverables in line with customer expectations. This team's rigorous testing processes contribute significantly to ZIRA's reputation for short implementation times and operational efficiency.

Quality Assurance Team

The Business Analysis and Product Management Team at ZIRA collaborates to identify market trends, customer needs, and develop competitive product features for the telecommunications and media industries. They analyze data to inform strategic decisions, manage product lifecycles, and ensure the successful marketing and engagement of new offerings to optimize the lead-to-cash process, enhancing customer satisfaction and loyalty.

Business Analysis and Product Management Team

The Technology and System Design Team at ZIRA is responsible for architecting and maintaining the technological infrastructure required to support the company’s innovative software solutions. This team ensures the seamless operation and integration of ZIRA's Customer Partner Management, Product Catalog, Order Management, Trading and Routing, Billing, and Revenue Management solutions. Their efforts are critical in enhancing system performance, reliability, and scalability, ultimately enabling ZIRA to deliver efficient and timely implementations that meet the evolving needs of telecom and media enterprises globally.

ZIRA

Org chart

Teams

Software Development Team

Human Resources

Leadership Team

Quality Assurance Team

Business Analysis and Product Management Team

Technology and System Design Team

Offices

ZIRA

Org chart

Teams

Software Development Team

Human Resources

Leadership Team

Quality Assurance Team

Business Analysis and Product Management Team

Technology and System Design Team

Offices

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