Kripali Suri is currently the Client Experience Lead at Zoca, where they focus on using AI-first marketing to enhance customer experience in the beauty and wellness sector. As a founding team member, Kripali has driven significant revenue growth and built robust client retention strategies. Previously, Kripali honed their skills at Mercer and Grant Thornton, managing client experience initiatives across Southeast Asia and India. Their freelance experience includes leading communication strategies for startups and NGOs, as well as training students in presentation and digital fluency. Kripali's educational background includes studies at MICA.
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