Abigail Rivera

Abigail Rivera is an experienced professional in customer experience and support, currently serving as a Senior Provider Experience Specialist at Zocdoc since October 2022. Prior roles include Associate Manager of Customer Experience at Soko Glam, where responsibilities encompassed creating a top-tier customer service culture and managing team training and scheduling. Abigail began a career in customer service as a Customer Care Associate at Payoneer, providing solutions to inquiries while also training new staff. Previous experience includes roles at Barnes & Noble as a Barista and positions at Purchase College as a Resident Assistant and Student Office Assistant. Abigail holds a Bachelor of Arts degree in Media, Society, and the Arts from Purchase College, SUNY, obtained in 2016.