Kayla Smith is an experienced professional in technical account management and client success, currently serving as a Senior Technical Account Manager at Zocdoc since January 2019. Kayla's previous roles at Zocdoc include Senior Technical Implementation Specialist, Technical Implementation Specialist, Enterprise Client Success Manager, Enterprise Client Success Associate, Senior Customer Service Associate, and Customer Service Associate. Prior to Zocdoc, Kayla worked as a Community Support Specialist at Uber, where responsibilities included creating and delegating high-severity reports based on consumer feedback. Additional experience includes serving as a Training Coordinator at J-Curve Technologies and multiple positions as a Lead Preschool Teacher at both The Goddard School and Primrose Schools. Kayla completed studies at Mesa Community College from 2015 to 2020.
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