Stephanie Simms has extensive experience in customer experience and product support within the pharmaceutical and diagnostics industries. Stephanie served as Head of Customer Experience, Diagnostic Services and Compliance at Zoetis Inc. from October 2018 to April 2022, where responsibilities included leading a call center team of veterinarians and driving continuous improvement efforts while ensuring regulatory compliance. Prior to that role, Stephanie worked at Pfizer from 2002 to 2010 as Manager of Product Support and held the position of Director of Veterinary Medical Information and Product Support at Zoetis from March 2010 to October 2018. Earlier in Stephanie's career, from 1992 to 2000, a role was held at SmithKline Beecham as a Product Support Specialist.
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