Lawrence, known as Larry, is a customer success enthusiast with over a decade of experience in the SaaS industry. They built a customer support team for Zoho Desk from scratch and currently serve as the Head of Customer Support. Larry has held various roles within Zoho Corporation, including Senior Technical Consultant and Manager of Customer Support. They have also worked as a Subject Matter Expert at Sutherland Global Services. Currently, Larry is pursuing a Bachelor's degree in Physics at M.S University.
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