Letitia Romina

Letitia Romina is an accomplished Account Manager at Zoho since August 2022, with a background in providing technical support for CRO and Omni-channel marketing products. This role includes adherence to response and resolution SLAs, achieving a customer satisfaction score of 90%, and maintaining a QA score of 90%. Prior experience includes a position as a Real Time Analyst in Workforce Management at Groupon, where Letitia focused on agent adherence and service level impacts, as well as a role as a Customer Service Representative in the same company, assisting customers through chat and email. Letitia also has experience in training and development, having inducted and trained new hires for North America customer support at Groupon. Letitia holds a Bachelor of Commerce in Retail Management and Information Technology from Madras Christian College and a Master of Commerce in Computer Orientation Business Administration from the same institution.