Santhosh Kumar is an experienced technical support professional currently serving as a Senior Technical Support Engineer at Zoho since February 2021. Prior to this role, Santhosh held various positions at Amazon from November 2014 to August 2019, initially starting as a Process Associate for the Kindle team and later transitioning to a Retail Process Associate, where responsibilities included monitoring pricing analytics, conducting audits, and implementing system improvements. Earlier experience includes work as a Senior Customer Support Executive at Intellenet Global Services, managing mortgage processes for Barclays Bank, and delivering customer service to mortgage buyers. Santhosh holds a Bachelor of Science degree in Physics from Loyola College of Arts and Science, completed in 2011.
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