Surendar M

Surendar M possesses extensive experience in customer success and technical support, primarily with Zoho. As a Team Lead for Customer Success at Zoho from November 2022 to January 2025, Surendar led a high-performing team focused on exceptional client service, developed strategic initiatives to enhance client relationships, and implemented training programs to foster continuous improvement. Prior to this role, Surendar served as a Senior Customer Success Executive, guiding clients to leverage Zoho’s products effectively and mentoring junior team members. Surendar's earlier experiences include roles in technical support at Sitel and Zoho Corporation, where strong client engagement and a deep understanding of customer needs were cultivated.