Mujtaba N.

Mujtaba N. is an experienced professional in learner success and operations management, currently serving as an Associate Manager at Zolo since May 2023, where performance reviews led to a 15% increase in employee satisfaction. Prior to this, Mujtaba held the position of Senior Learner Success Manager at The Knowledge Academy from August 2022 to May 2023, achieving a 20% increase in training effectiveness through effective management and training of diverse groups. Mujtaba's earlier role at Simplilearn as a Senior Learner Success Manager involved managing customer escalations and enhancing issue resolution processes, achieving a 20% reduction in resolution times. Additionally, Mujtaba contributed to client satisfaction as a Senior Associate in Operations at Zolo between May 2018 and December 2020. Educational qualifications include a Bachelor of Business Administration from Shridhar University and pre-university studies in International Business from Stracey Memorial Composite College.