Poorva Aron is a seasoned professional with extensive experience in management and customer support at Zomato since December 2013, currently serving as Senior Manager focused on building Zomato Plus. Previously held roles include Senior Manager for Central Strategy, where Poorva led initiatives to enhance customer experience and drive user acquisition, and Senior Manager for Customer Support at Blinkit, overseeing a team of 50 and achieving significant efficiency improvements through bot automation. Other notable positions include Manager of Customer Support for Online Ordering and Assistant Manager of Operations. Poorva's career began in reservations and foreign exchange, demonstrating a well-rounded background in operations and service management. Educational qualifications include a Bachelor of Science in Biotechnology from The IIS University.
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