Max Chu is a Senior Escalation Engineer at Zoom Video Communications since October 2018. Prior experience includes a role as a Software Engineer at Sybase from 2000 to 2003 and a brief contracting position at Cisco in late 2003, where responsibilities included designing and implementing a web portal for testing purposes using technologies such as Java, JSP, JavaScript, and JUnit. In addition, Max was involved in developing a test automation framework utilizing Java, Ruby, and Rails. Education was pursued at Santa Clara University.