Michael O'Brien is currently the Lead Product Manager for Zoom Contact Center, where they lead a team focused on messaging and user experience. Previously, Michael held various roles, including Senior Product Manager at T-Mobile, where they launched an enterprise-scale asynchronous messaging experience, and Co-Founder of Diobie, LLC, developing technical solutions for small businesses. With a Bachelor's degree in Business Administration from Western Washington University and a certificate in Agile Development from the University of Washington, Michael brings a wealth of experience in product management and business analysis across multiple industries. Their earlier positions include roles at Clearwire and Infospace, where they contributed to significant projects in business systems and data management.
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